01 — Who We Are
345wincom is an online gaming and sports betting platform operated specifically for players in Pakistan. The platform provides sports betting (including cricket, football, and virtual sports), casino games (slots, jackpot slots, and card games), and related entertainment services, all denominated in Pakistani Rupees (PKR).
For the purposes of this Privacy Policy, "345wincom", "we", "us", and "our" refer to the operator of the platform at https://345wincom.bet. "You" and "your" refer to any individual who accesses, registers on, or uses the 345wincom platform.
345wincom acts as the data controller in respect of all personal data collected from Pakistani players. This means we determine the purposes for which your data is used and the manner in which it is processed. Where we engage third-party service providers who process data on our behalf, those providers act as data processors under our instruction.
02 — Data We Collect
345wincom collects personal data from players through several channels — registration, account usage, payment processing, and customer support interactions. We only collect data that is necessary for the purposes described in this policy.
Registration Data
When you create a 345wincom account, we collect your full name (as it appears on your CNIC), your Pakistani mobile number, an email address if provided, your date of birth, and the password you choose. This information is required to open and maintain your account.
Identity Verification Data
To comply with know-your-customer (KYC) requirements and to process withdrawals above certain thresholds, 345wincom may request a copy of your CNIC, a recent utility bill or bank statement for address verification, and a selfie or short verification video. This data is handled with the highest level of care and is never shared beyond the verification process.
Transaction Data
Every deposit, withdrawal, and bet placed on 345wincom is recorded. This includes the amounts, timestamps, payment method references, and bet outcomes. Transaction records are maintained for regulatory and dispute resolution purposes.
Technical & Device Data
345wincom automatically collects certain technical data when you access the platform. This includes your IP address, device type and operating system, browser type and version, and the pages or games you access. This data helps us maintain platform security and improve user experience.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity | Name, CNIC number, date of birth | Registration / KYC |
| Contact | Mobile number, email address | Registration |
| Financial | Payment method reference, transaction amounts in PKR | Deposits & withdrawals |
| Behavioural | Games played, bets placed, session duration | Platform usage |
| Technical | IP address, device ID, browser type | Every session |
| Support | Chat logs, email correspondence | When contacting support |
03 — How We Use Your Data
345wincom uses your personal data for clearly defined purposes. We do not use your data for anything beyond what is described here, and we do not make decisions about your account using fully automated profiling without human oversight where that decision has a significant effect on you.
Account Operation
Your registration data is used to create and maintain your 345wincom account, authenticate your logins, and ensure that the account belongs to the correct person. Without this data, we cannot provide the service at all.
Identity Verification & Fraud Prevention
345wincom uses identity data to verify that you are who you say you are, that you are over 18 years of age, and that your payment methods belong to you. This is both a regulatory obligation and a genuine protection for players — it prevents your account from being compromised and your funds from being accessed by unauthorised parties.
Payment Processing
Transaction data is used to process your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments. We share the minimum necessary data with our payment processing partners to execute transactions. Full payment data is never stored on 345wincom's own servers — it lives with the payment processor.
Platform Improvement & Personalisation
Behavioural data — which games you play, how long you play, which features you use — helps 345wincom improve the platform for Pakistani players generally. It may also be used to show you relevant promotions within the platform. This is not intrusive targeting — it's showing a cricket fan cricket promotions rather than football ones.
Responsible Gaming
345wincom uses gameplay and transaction data to monitor for signs of problem gambling, such as rapidly escalating bet sizes, unusual session patterns, or frequent deposits followed by large withdrawals. Where these patterns are identified, 345wincom may reach out to the player proactively or apply safeguards. This use of data is in the genuine interest of player welfare.
Legal & Regulatory Compliance
Certain data is retained because we are legally required to do so — particularly transaction records and identity verification documents. 345wincom will also use and disclose data where we are required to do so by a valid legal process, such as a court order or request from a competent authority.
04 — Payment Data
Handling payment data for Pakistani players requires care and specificity. 345wincom integrates with Easypaisa, JazzCash, NayaPay, SadaPay, local IBFT bank transfers, and Visa/Mastercard. Each of these integrations follows the data-minimisation principle: we share only what is necessary to complete a transaction.
What Payment Data We Hold
345wincom holds a reference identifier for your registered payment method — for example, the mobile number associated with your Easypaisa account, or a partial card number. We do not store full card numbers, CVV codes, or mobile wallet PINs. These are processed and held exclusively by our certified payment partners.
Transaction Records
Every deposit and withdrawal processed through 345wincom is recorded with the following information: the transaction date and time, the amount in PKR, the payment method used (by type, not full account details), whether the transaction succeeded or failed, and the transaction reference number assigned by the payment provider. These records are held for a minimum of five years for regulatory purposes.
Payment Verification
For large withdrawals — those above Rs 5,00,000 — 345wincom may request additional documentation to verify the transaction. This is a fraud-prevention measure that protects players from having funds removed from their account by an unauthorised party. The documentation requested is handled confidentially and destroyed once verification is complete.
05 — Cookies & Tracking
345wincom uses cookies and similar tracking technologies to make the platform function correctly, to understand how Pakistani players use the site, and to improve the overall experience. This section explains what types of cookies we use and what controls you have.
Essential Cookies
These cookies are necessary for 345wincom to function at all. They maintain your login session, remember your language and display preferences, and ensure that your account is displayed correctly as you navigate between pages. You cannot opt out of essential cookies without ceasing to use the platform.
Analytics Cookies
345wincom uses analytics tools to understand which pages and features are used most, how long players spend on different sections, and where technical issues occur. This data is aggregated and anonymised — it tells us about patterns of platform use, not about specific individuals. Analytics cookies help us make the platform better for everyone.
Performance Cookies
Performance cookies help 345wincom load pages faster and deliver a smoother experience on slower mobile connections — relevant for players accessing the platform on 3G or 4G networks in Pakistani cities and towns. These cookies measure response times and identify performance bottlenecks.
Session Management
345wincom uses session cookies to keep you logged in securely during an active session. These expire when you close your browser or log out. We also use persistent cookies to remember your preferences between visits — for example, your preferred language or whether you've acknowledged a notification. These expire after a defined period, typically 30 to 90 days.
06 — Data Sharing
345wincom shares personal data with third parties only to the minimum extent necessary to operate the platform and comply with legal obligations. We do not sell personal data. We do not share data with advertisers. The following categories describe who we share data with and why.
Payment Processors
We share transaction-specific data with Easypaisa, JazzCash, NayaPay, SadaPay, bank payment gateways, and card networks strictly for the purpose of processing your deposit or withdrawal. The data shared is limited to what the payment processor requires — typically your mobile number or card reference and the transaction amount in PKR.
Identity Verification Providers
Where 345wincom uses a third-party KYC service to verify identity documents, your CNIC image and selfie are processed by that provider under a data processing agreement that restricts their use of your data to verification purposes only.
Technology & Infrastructure Partners
345wincom uses cloud infrastructure and software services to host the platform and run its operations. These providers process data on our behalf under strict contractual obligations. They are not permitted to use player data for any purpose other than providing services to 345wincom.
Game Providers
For casino games and slots delivered by third-party game providers, a session token — not your personal details — is passed to the game server to initiate gameplay. Full personal data is not shared with game providers. If a jackpot win triggers provider verification, only the minimum data required for that verification is shared.
07 — Data Security & Retention
Security Measures
345wincom applies multiple layers of technical and organisational security to protect player data. All data in transit is protected using TLS 1.2 or higher. Personal data and payment records stored on our systems are encrypted using AES-256 symmetric encryption. Access to player data within 345wincom is limited to staff who require it to do their jobs, and all internal access is logged and audited.
The platform undergoes regular security assessments, including vulnerability scans and penetration testing conducted by independent specialists. Any vulnerabilities identified are addressed according to a risk-prioritised remediation schedule. We also maintain an incident response plan so that if a data breach occurs, it is contained quickly and affected players are notified as required.
Data Retention Periods
345wincom retains different categories of data for different periods based on operational need and legal obligation:
- Active account data (name, contact details, preferences) — retained for the duration of the account and up to two years after account closure.
- Transaction records (deposits, withdrawals, bets) — retained for a minimum of five years for regulatory and audit purposes.
- Identity verification documents (CNIC copies, selfies) — retained for up to five years after account closure or as required by applicable law.
- Technical logs (IP addresses, session logs) — retained for up to 12 months for security and fraud prevention purposes.
- Support communications (chat logs, emails) — retained for up to three years to assist with dispute resolution.
When the retention period for a category of data expires, that data is securely deleted or anonymised so that it can no longer be linked to an individual player.
08 — Your Rights
As a 345wincom player, you have specific rights in relation to the personal data we hold about you. These rights can be exercised by contacting our support team at [email protected]. We will respond to all valid requests within 30 days, and at no charge for a first request in any 12-month period.
Request a copy of all personal data 345wincom holds about you. We will provide it in a clear, readable format within 30 days.
If any data we hold is inaccurate or incomplete, you can ask us to correct it. Account-level corrections can often be made directly in your profile settings.
Request deletion of your personal data. This right applies where the data is no longer necessary for its original purpose and no overriding legal obligation requires its retention.
Ask 345wincom to stop processing your data while a dispute is resolved or accuracy is being verified — without requiring full deletion.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
Object to 345wincom processing your data for direct marketing purposes at any time. Marketing opt-outs are effective immediately upon request.
09 — Policy Updates & Contact
Updates to This Policy
345wincom reviews and updates this Privacy Policy periodically to reflect changes in how the platform operates, changes in Pakistani data protection standards, and feedback from our player community. The "Last Updated" date at the top of this page is revised whenever a material change is made.
When significant changes are made to this policy — changes that meaningfully affect your rights or how your data is used — 345wincom will notify registered players via email or an in-platform message. For minor clarifications and non-material updates, the revised policy is published on this page without individual notification.
Your continued use of 345wincom after a policy update constitutes your acknowledgment of the revised Privacy Policy. If you do not accept the updated policy, you should stop using the platform and contact support to close your account.
How to Contact Us
For any privacy-related enquiry, request to exercise a data right, or concern about how 345wincom handles your personal information, please contact us through the following channel:
We take privacy enquiries seriously and aim to acknowledge all emails within two working days, with a full response provided within 30 days of receiving sufficient information to action the request.